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All trainings

6 active courses

0112 modules · No renewal

Customer Service Excellence — Tier 1 Support

Onboarding training for contractors working U.S. customer-support engagements (SaaS support, e-commerce, fintech, subscription services). Covers tone and presence, active listening, the HEARD empathy …

15 questions80% to pass

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0212 modules · 12mo renewal

FDCPA Compliance for Debt Collection

Required before working any third-party consumer debt-collection engagement. Covers the Fair Debt Collection Practices Act (15 U.S.C. § 1692), CFPB Regulation F, the validation notice, the mini-Mirand…

15 questions80% to pass

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037 modules · 12mo renewal

HIPAA Awareness Training — Handling Protected Health Information

Required before any engagement that involves protected health information (PHI). Covers what PHI is, the Privacy and Security Rules, safe day-to-day practice for remote contractors, and breach reporti…

12 questions80% to pass

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0412 modules · No renewal

Home Improvement Appointment Setting — Flavio's 5-Step Playbook

Client-specific appointment-setting training for U.S. home-remodeling outbound campaigns. Covers the 5-Step Flow Chart (introduction, acknowledge, pitch, probe, qualify), the 6 standard openers and re…

20 questions80% to pass

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0512 modules · No renewal

Home Improvement Telemarketing — Training

Onboarding training for U.S. home-improvement outbound calling campaigns. Covers the services and typical pricing, construction vocabulary, federal compliance (DNC, TCPA, TSR), professionalism and ton…

20 questions80% to pass

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0612 modules · 12mo renewal

Insurance Outbound Sales & Compliance — Training

Required before working a U.S. insurance outbound engagement (Medicare Advantage, ACA, life, final-expense, P&C, or annuities). Covers the state-licensing wall every unlicensed telemarketer must never…

15 questions80% to pass

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