For 3PLs & Fulfillment Operators

Offer your shippers white-glove support.
From $7 an hour.

Bilingual shipper-facing CSRs, order management, carrier sales, dispatch, AR, and EDI — trained on your WMS, your TMS, and your shippers' tone before they touch the queue. The team a U.S. W-2 build-out would cost $300K+ a year runs you $80–110K here.

Build your team →Run the math

24-hour shortlist · Free to start · Trained on your stack before day one

Shipper queue · exceptions3 open · SLA 2h

#48213 · short-ship · 2 cartons

Pet-supply brand · WMS · owner assigned

Resolved · 14m

#48219 · address correction

Apparel brand · carrier contacted

Resolved · 9m

856 ASN rejected · Walmart

EDI · resend queued

In progress

Return RMA · damaged in transit

Claim filed with carrier

Waiting on carrier

Illustration · sample data. Contractors work inside your WMS / TMS, not a separate tool.

Companies that hire through HireSwiftlee

$7–13/hr

Direct contractor rate

60–70%

Savings vs U.S. W-2

24 hrs

To ranked shortlist

Bilingual

Spanish + English when your role needs it

Who you can hire

Six seats cover most of a 3PL back office.

Pay direct. No staffing-agency markup, no opaque rate sheet, no handed-off resume games.

CSR for your shippers

$7–10 / hr

Your client-facing voice. Order status, ETAs, RMAs, lost-package claims, holiday queue surges. Trained on your shippers’ tone, not generic call-center scripts.

Order Management & Exceptions

$8–11 / hr

Watches the queue. Triages held orders, address fixes, late carrier scans, exception workflows in your OMS. Closes the loop with the shipper before they ask.

Carrier Sales / Freight Brokerage

$9–13 / hr + bonus

Cold + warm carrier calls, load posting on DAT / Truckstop, rate negotiation, capacity sourcing. Familiar with brokerage workflow inside McLeod / MercuryGate.

Dispatcher

$8–11 / hr

Driver assignment, ELD monitoring, HOS calculations, check calls, detention chase, exception escalation. Bilingual for Hispanic owner-operators.

AR & Billing Follow-up

$8–10 / hr

Invoice chase past 30/60/90 days, deduction management, claim docs, accessorial reconciliation, ACH match-up. Heavy CRM + email workflow.

EDI & Documentation

$9–12 / hr

850 / 856 / 940 / 945 / 210 exception handling. BOL prep, ASN accuracy, customs docs for international shippers. Familiar with SPS / TrueCommerce / Cleo.

Cost calculator

What does your support floor actually cost?

Drag the sliders. We'll show you the HireSwiftlee bill against what the same headcount runs as U.S. W-2 hires. No-card-required math.

Build your team

Drag the sliders. We'll run the math.

Team size3 hires

Hours / week, each40 hrs/wk

Hourly rate$8.00 /hr

+ 15% flat HireSwiftlee fee

You'd pay HireSwiftlee

$57,408 / year

$1,104 per week, billed weekly. No contract.

Same team, U.S. W-2 cost

$137,280 / year

At $22/hr fully loaded (wage + payroll tax + benefits + admin).

Annual savings

$79,872 · 58% less

Math: weekly cost = team × hours × rate × 1.15. Annual = × 52 weeks. Domestic comparison uses a conservative $22/hr fully loaded for a U.S. W-2 call-center hire.

See a number you like? Post your first role free — no card, cancel anytime.

Trained on your stack

Your WMS. Your TMS. Your shippers' quirks.

Many of our contractors already have hours in the systems below. For anything not listed — or your internal SOP layered on top — we build a custom HireSwiftlee training in 3 business days and gate your campaigns on it.

WMS (Warehouse)

Extensiv (3PL Central)ShipHeroShipBobSkuVaultNetSuite WMSManhattan SCALEKörber / HighJump

TMS (Transportation)

McLeodMercuryGateProject44FreightPOPDATTruckstop

OMS / Shipping

ShipStationShipMonkVeeqoEasyshipShippoShopify Plus

EDI & Customs

SPS CommerceTrueCommerceCleo Integration CloudCargoWiseDescartes

Your system not listed?

We'll build the training on your stack — in 3 days.

Send us a Loom walkthrough of your WMS / TMS / OMS workflow (or your internal SOP), and we turn it into a HireSwiftlee credential. Contractors clear it before appearing on your shortlist. Same enforcement as our HIPAA / FDCPA gating.

Request a custom training See how BYO training works

Custom WMS workflows (exception flows, returns, putaway)
TMS workflow (load board → contracted carrier → invoice)
EDI exception handling (856, 940, 945, 210)
Your internal SOPs / brand voice / escalation tree

Why this works for shipper-facing work

Your shippers won't feel the offshore seam.

Three things that matter when the agent IS the brand experience for your client's customer.

Languages set by role

You choose the languages each role requires. They use your tone, your scripts, your email signature.

Live U.S.-time-zone overlap

Mexico + Colombia for full overlap with your shipper service hours. Philippines + India for after-hours tracking queues that work overnight while you sleep.

System-trained before day one

WMS / TMS / OMS / EDI gated as a credential. Your shippers don't pay for the training time — your agents are already cleared when the first ticket comes in.

Where they come from

Best places to source a 3PL back office.

One platform, four labor markets — each one solves a different problem in a 3PL's operating model.

Live overlap with your ops floor

MXMexico

Full day live overlap with your 9–5Day shift there = 9am–9pm CT

COColombia

Full day live overlap with your 9–5Day shift there = 8am–8pm CT

PLPoland

4 hrs live overlap with your 9–5Day shift there = 1am–1pm CT

PHPhilippines

Full day live overlap with your 9–5Night shift there = 8am–5pm CT · standard practice

INIndia

6.5 hrs live overlap with your 9–5Night shift there = 10:30am–7:30pm CT · standard practice

VNVietnam

Full day live overlap with your 9–5Night shift there = 9am–6pm CT · standard practice

Day shift shown as 8am–8pm local; Philippines, India and Vietnam shown on the overnight shift that is the norm for U.S.-facing roles there. Offsets update automatically for daylight time.

Philippines

Best for · After-hours coverage + shipper CSR scale

Largest English-fluent BPO labor pool — built for 24/7 shipper helpdesks.
12-hour offset = your overnight tracking queue gets worked while you sleep.
Strongest cost basis when you need 20+ agents on your support floor.

Mexico

Best for · Live shipper support + Hispanic owner-op dispatch

Same time zone — live overlap with your ops floor for real-time exception work.
Native Spanish for owner-operator drivers + Hispanic-owned shipper accounts.
Deep U.S. brokerage exposure — plenty of bilingual McLeod / MercuryGate vets.

Colombia

Best for · Brokerage capacity scaling

CT / ET overlap, bilingual, quietly the strongest carrier-sales pool in LatAm.
Good hedge against tightening hiring in Mexico City / Guadalajara markets.
Low turnover among remote-trained logistics agents — important for shipper CSR.

India

Best for · EDI, AR, back office, overnight exception work

Deep EDI + customs documentation experience — perfect for 856 / 945 exception queues.
10–12 hour offset is a feature for overnight tracking + AR chase batches.
Cheapest labor basis when live shipper-phone in U.S. hours isn’t the constraint.

How it works

Posted Monday. On your queue Friday.

Four steps. Everything in-platform — no email-thread PDFs, no staffing-agency hand-offs.

Step 01

Post the role

Pick roles, set hours, mark required trainings (your WMS + any custom). 5 minutes.

Step 02

24-hour shortlist

Ranked top 5, each one credential-cleared, with a video intro + voice sample.

Step 03

Interview + sign

Google Meet, DocuSign, both inside the platform. Provision your WMS / TMS access.

Step 04

Live on the queue

Weekly hours, weekly invoice. You approve, we pay the contractor, you keep operating.

Why HireSwiftlee

Versus the three other ways you'd staff this floor.

vs hiring W-2 in-house

$22+/hr fully loaded

Payroll tax, benefits, workers' comp, unemployment, HR overhead, turnover during peak season.

60–70% savings, no I-9, no W-2 admin, scale up for peak in 7 days, down again at the end.

vs a traditional offshore BPO

$15–18/hr opaque markup

You don't see the agent rate, you don't pick the agent, system training is on your dime.

You see the rate, you pick the agent, WMS / TMS training cleared before you see the shortlist.

vs Upwork / Fiverr

Cheap until the shipper escalates

No vetting, no compliance, no contract, no payroll — and they ghost you mid-peak.

Vetted, system-trained, contracted via Swiftlee LLC, paid weekly. Skin in the game on both sides.

Common questions

What 3PL operators ask before they sign.

Will my shippers know they’re talking to offshore agents?▾

Only if you tell them. You can set the languages your role requires. They use your tone, your CRM, your scripts, and your email signature. Many of our 3PL clients pitch their support team as a U.S.-based operation and never get a question.

Can you train agents on my specific WMS / TMS?▾

Yes — that's the BYO training capability. Send us your WMS / TMS / OMS / EDI workflows (Loom walkthroughs, internal SOPs, training PDFs), and we turn them into a HireSwiftlee credential. Contractors clear it before they appear on your shortlist. Drafted in 3 business days. Annual renewal cadence is optional but recommended for software you update often.

What about shipper-side compliance (HIPAA-shipping, hazmat, customs)?▾

We treat shipper-compliance training the same as healthcare-side training: gated. If your shippers move PHI (medical device fulfillment, lab specimen logistics), we require HIPAA-cleared agents. Hazmat IATA, IMDG, or 49 CFR training — same model. CTPAT-aware customs work — required cred on the campaign.

Are these W-2 employees of mine?▾

No — they're independent contractors of Swiftlee LLC, placed on your campaigns. You get a dedicated assigned team (same agents, your CRM, your KPIs, your scripts) without the I-9, payroll tax, workers' comp, or unemployment insurance. We handle the contractor side, you focus on operating.

How fast can I onboard a shipper-CSR team?▾

24-hour ranked shortlist from posted role. Most 3PL clients interview their top 3 candidates in 2-3 days, sign within 5 days, and have agents in your shipper-facing queue within 7-10 days (the extra days are for your WMS / OMS access provisioning + custom training upload if you have one).

What if peak season blows up volume?▾

You spin up additional hires the same way you posted the first role — same shortlist cycle. We typically place peak-season teams in 5-7 days. Off-season, scale down — no early-termination fee, hours are weekly, no minimum commitment.

Build your back office Monday. On the queue Friday.

Free to post your first role. No card. No long-term contract. Cancel anytime.

Build your team Talk to sales