CSR for your shippers
$7–10 / hr
Your client-facing voice. Order status, ETAs, RMAs, lost-package claims, holiday queue surges. Trained on your shippers’ tone, not generic call-center scripts.
Bilingual shipper-facing CSRs, order management, carrier sales, dispatch, AR, and EDI — trained on your WMS, your TMS, and your shippers' tone before they touch the queue. The team a U.S. W-2 build-out would cost $300K+ a year runs you $80–110K here.
24-hour shortlist · Free to start · Trained on your stack before day one
Pay direct. No staffing-agency markup, no opaque rate sheet, no handed-off resume games.
Your client-facing voice. Order status, ETAs, RMAs, lost-package claims, holiday queue surges. Trained on your shippers’ tone, not generic call-center scripts.
Watches the queue. Triages held orders, address fixes, late carrier scans, exception workflows in your OMS. Closes the loop with the shipper before they ask.
Cold + warm carrier calls, load posting on DAT / Truckstop, rate negotiation, capacity sourcing. Familiar with brokerage workflow inside McLeod / MercuryGate.
Driver assignment, ELD monitoring, HOS calculations, check calls, detention chase, exception escalation. Bilingual for Hispanic owner-operators.
Invoice chase past 30/60/90 days, deduction management, claim docs, accessorial reconciliation, ACH match-up. Heavy CRM + email workflow.
850 / 856 / 940 / 945 / 210 exception handling. BOL prep, ASN accuracy, customs docs for international shippers. Familiar with SPS / TrueCommerce / Cleo.
Drag the sliders. We'll show you the all-in HireSwiftlee bill against what the same headcount runs as U.S. W-2 hires. No-card-required math.
See a number you like? Post your first role free — no card, cancel anytime.
Many of our contractors already have hours in the systems below. For anything not listed — or your internal SOP layered on top — we build a custom HireSwiftlee training in 3 business days and gate your campaigns on it.
Send us a Loom walkthrough of your WMS / TMS / OMS workflow (or your internal SOP), and we turn it into a HireSwiftlee credential. Contractors clear it before appearing on your shortlist. Same enforcement as our HIPAA / FDCPA gating.
Three things that matter when the agent IS the brand experience for your client's customer.
Native-equivalent (C1) available on premium-tier shipper accounts. They use your tone, your scripts, your email signature.
Mexico + Colombia for full overlap with your shipper service hours. Philippines + India for after-hours tracking queues that work overnight while you sleep.
WMS / TMS / OMS / EDI gated as a credential. Your shippers don't pay for the training time — your agents are already cleared when the first ticket comes in.
One platform, four labor markets — each one solves a different problem in a 3PL's operating model.
Four steps. Everything in-platform — no email-thread PDFs, no staffing-agency hand-offs.
Pick roles, set hours, mark required trainings (your WMS + any custom). 5 minutes.
Ranked top 5, each one credential-cleared, with a video intro + voice sample.
Google Meet, DocuSign, both inside the platform. Provision your WMS / TMS access.
Weekly hours, weekly invoice. You approve, we pay the contractor, you keep operating.
Only if you tell them. Every contractor on the platform is bilingual at B2+ minimum (C1 / native-equivalent available on premium-tier shipper accounts). They use your tone, your CRM, your scripts, and your email signature. Many of our 3PL clients pitch their support team as a U.S.-based operation and never get a question.
Yes — that's the BYO training capability. Send us your WMS / TMS / OMS / EDI workflows (Loom walkthroughs, internal SOPs, training PDFs), and we turn them into a HireSwiftlee credential. Contractors clear it before they appear on your shortlist. Drafted in 3 business days. Annual renewal cadence is optional but recommended for software you update often.
We treat shipper-compliance training the same as healthcare-side training: gated. If your shippers move PHI (medical device fulfillment, lab specimen logistics), we require HIPAA-cleared agents. Hazmat IATA, IMDG, or 49 CFR training — same model. CTPAT-aware customs work — required cred on the campaign.
No — they're independent contractors of Swiftlee LLC, placed on your campaigns. You get a dedicated assigned team (same agents, your CRM, your KPIs, your scripts) without the I-9, payroll tax, workers' comp, or unemployment insurance. We handle the contractor side, you focus on operating.
24-hour ranked shortlist from posted role. Most 3PL clients interview their top 3 candidates in 2-3 days, sign within 5 days, and have agents in your shipper-facing queue within 7-10 days (the extra days are for your WMS / OMS access provisioning + custom training upload if you have one).
You spin up additional hires the same way you posted the first role — same shortlist cycle. We typically place peak-season teams in 5-7 days. Off-season, scale down — no early-termination fee, hours are weekly, no minimum commitment.
Free to post your first role. No card. No long-term contract. Cancel anytime.